Terms & Conditions

01

Business Information & Agreement to Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and Callie Sorensen LLC ("Company," "we," "us," or "our"). These Terms govern your access to and use of the website at www.calliesorensen.com, and all programs, courses, sessions, digital products, content, communities, YouTube videos, emails, social media content, and related services offered by Callie Sorensen LLC.

By accessing or using our website, registering for any program, purchasing any product or service, booking a session, or consuming our content in any form, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use this website or its services.

Contact: [email protected]  |  www.calliesorensen.com

02

Services & Offerings

Callie Sorensen LLC may offer a variety of services, programs, and content, including but not limited to:

• Become Ungroomable — self-paced digital course
• The Relationship Clarity Program™ (RCP) — 6-month coaching program
• 1:1 private sessions, coaching calls, consultations, and support appointments
• Free and paid masterclasses, workshops, and live events
• Digital downloads, worksheets, guides, and resources
• The Relationship Clarity Quiz
• Email newsletters and educational content
• YouTube videos and social media content
• Community spaces, group calls, or private groups, where applicable

Some services may be governed by additional program-specific terms, order forms, or written agreements. Where a signed written agreement exists, it will control over these general Terms for that specific service.

03

Not Therapy, Medical Advice, or Crisis Support

Callie Sorensen LLC draws from academic study — including an MSc in the Psychology of Coercive Control — lived experience, and research to provide education on relationship patterns, coercive control, and personal development. This is not clinical practice, and no client or therapeutic relationship is formed by using our services or content.

Nothing on this website, within any program, video, email, session, or communication from Callie Sorensen LLC should be construed as mental health treatment, crisis intervention, or personalized professional advice.

If you are in immediate danger, experiencing a mental health crisis, or a victim of domestic violence, please contact emergency services or a licensed mental health professional immediately.

By using our services, you agree that you are solely responsible for your own mental, emotional, and physical wellbeing, and that you will seek appropriate professional support when needed.

04

No Guarantees or Results Disclaimer

We may share frameworks, tools, strategies, educational content, client stories, case studies, and testimonials. These are provided for illustrative and educational purposes only and do not represent typical or guaranteed outcomes.

Individual results vary based on many factors, including personal history, circumstances, effort, consistency, participation, implementation, and other conditions beyond our control. We do not guarantee any specific personal, emotional, relational, or professional result from participating in any of our offerings or consuming any of our content.

05

Eligibility

By using our website, purchasing our offerings, or participating in our programs or sessions, you represent that you are at least 18 years of age or the age of majority in your jurisdiction. Our services are intended for adults only. If you are accessing services on behalf of an organization or another entity, you represent that you have authority to agree to these Terms on that entity's behalf.

06

Become Ungroomable — Self-Paced Course Terms

Become Ungroomable is a self-paced digital course offered by Callie Sorensen LLC. Upon purchase, you will receive access to course materials according to the access terms stated at checkout. Course content may include videos, lessons, worksheets, exercises, downloads, and other educational materials.

Your course access is for your individual, personal, non-commercial use only unless expressly stated otherwise in writing. You may not share your login credentials, distribute course materials, reproduce the course content, resell the course, or use the materials to create a competing product or service.

We may update, modify, reorganize, add to, or remove course content at our discretion. We do not guarantee that course content will remain available indefinitely unless "lifetime access" is expressly stated at checkout. Where lifetime access is offered, this refers to the lifetime of the course as maintained by Callie Sorensen LLC — not your personal lifetime or the lifetime of the business.

Due to the immediately accessible nature of digital course content, all sales are final once access has been granted. Please refer to the Refund Policy in Section 11 for full details.

07

The Relationship Clarity Program™ — 6-Month Coaching Program Terms

The Relationship Clarity Program™ (RCP) is a structured 6-month coaching program offered by Callie Sorensen LLC. Specific program details — including format, inclusions, schedule, support access, deliverables, pricing, and payment terms — will be provided at enrollment or in a separate program agreement.

By enrolling in the Relationship Clarity Program™, you agree to participate in good faith and understand that your experience and results depend in part on your own honest participation, consistency, and implementation.

Enrollment is for one individual participant only and may not be transferred, shared, assigned, or resold. All program materials, coaching calls, recordings, worksheets, and resources are the intellectual property of Callie Sorensen LLC and may not be copied, distributed, or used outside the program without prior written permission.

We reserve the right to update the curriculum, format, schedule, support structure, or program components as needed to improve the program or accommodate legitimate business needs.

08

1:1 Sessions & Private Appointments

Callie Sorensen LLC may offer 1:1 sessions, private coaching, consultations, support calls, or strategy appointments. The scope, length, format, and purpose of each session will be described at the time of booking or purchase.

Sessions are intended to provide education, guidance, support, or discussion within the scope of the purchased offering. They are not a substitute for licensed therapy, medical care, legal counsel, financial advice, or crisis services.

You are responsible for arriving on time, preparing for your session, providing accurate information, and implementing any next steps at your own discretion. Completed sessions are non-refundable.

09

Cancellation & Rescheduling Policy

This policy applies to all scheduled 1:1 sessions, private calls, consultations, coaching sessions, and similar scheduled appointments.

We understand that genuine emergencies happen. Exceptions may be made at the sole discretion of Callie Sorensen LLC. If we need to cancel or reschedule, we will provide as much notice as possible and work with you to find a mutually convenient time.

10

Payments & Payment Plans

By purchasing any course, program, session, or product from Callie Sorensen LLC, you agree to pay the price listed at checkout or stated in your invoice or order form. All prices are in U.S. dollars unless otherwise stated. You are responsible for any applicable taxes, transaction fees, or charges imposed by your payment provider.

Payment Plans: Where a payment plan is available, selecting it means you are agreeing to pay the full purchase price over time. Payment plans are not subscriptions that may be canceled mid-way. Failure to complete required installments may result in suspension or termination of your access to the program, sessions, or materials. We reserve the right to pursue unpaid balances through lawful collection methods.

11

Refund Policy

Refund terms may vary by offering. Any offer-specific refund policy will be stated at checkout, on the sales page, or in your program agreement and will govern for that offering.

We may issue refunds or credits at our sole discretion, but doing so in one instance does not obligate us to do so in the future.

12

Chargebacks & Payment Disputes

If you have a concern about a charge, you agree to contact us first at [email protected] before initiating a chargeback or payment dispute with your bank or card issuer.

Initiating a chargeback for a valid payment may result in immediate suspension or termination of access to all purchased materials, programs, sessions, and services. We reserve the right to provide documentation to the payment processor demonstrating your agreement to these Terms, your purchase, your access to materials, and any applicable refund policy. We may also pursue recovery of disputed amounts through lawful means.

13

Intellectual Property

All content, materials, and resources created by Callie Sorensen LLC are protected by copyright, trademark, and other applicable intellectual property laws. This includes but is not limited to the CLEAR Method™, The Relationship Clarity Program™, Become Ungroomable, the Relationship Clarity Quiz, all course materials, program frameworks, videos, audio recordings, worksheets, templates, downloads, written content, graphics, branding, logos, emails, social media content, YouTube videos, community content, and any other materials.

When you purchase or access any offering, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use the materials for your own personal, non-commercial use only. This license does not transfer ownership of any intellectual property to you.

You may not:

• Copy, reproduce, publish, distribute, or resell any content or materials.
• Share login credentials or program access with others.
• Use any content, framework, or method to create a competing product, program, or service.
• Screenshot, record, or redistribute program videos, sessions, or live calls without written permission.
• Create derivative works from our content, method, or curriculum without express written consent.

Unauthorized use of our intellectual property may result in immediate termination of access and legal action.

14

YouTube Channel & Public Content

Callie Sorensen LLC publishes videos, content, and communications on YouTube and other public platforms. This content is provided for general educational and informational purposes only. It is not individualized advice and should not be relied upon as a substitute for personalized professional support.

Viewing, subscribing to, commenting on, or otherwise engaging with our YouTube content does not create a client, coaching, professional, fiduciary, or confidential relationship between you and Callie Sorensen LLC.

We reserve the right to moderate, hide, delete, or restrict comments on our YouTube channel and other public platforms at our discretion. You may not download, repost, edit, or redistribute our YouTube videos or other public content without written permission, except where permitted by platform sharing features or applicable law.

15

Affiliate Links & Sponsored Content

Some content on our website, YouTube channel, social media platforms, or emails may contain affiliate links, referral links, sponsored content, or promotional partnerships. This means we may receive compensation if you click a link, make a purchase, or sign up for a service. We aim to share resources we believe may be helpful, but we do not guarantee any third-party product, service, result, quality, or suitability. You are responsible for evaluating any third-party product or service independently.

Where required by the FTC or applicable law, sponsored or affiliate content will be disclosed.

16

Recordings Policy

Some sessions, calls, workshops, trainings, or program events may be recorded for replay, educational, archival, or participant access purposes. By attending a session or live event that is being recorded, you understand that your name, voice, image, comments, or questions may be captured in the recording.

If you do not wish to appear in a recording, you may keep your camera off, mute yourself, or submit questions privately where available.

Recordings are for authorized participants only and may not be downloaded, copied, shared, sold, posted, or distributed without prior written permission from Callie Sorensen LLC.

17

Community Standards & Client Conduct

If you participate in any community space, group call, live event, or program offered by Callie Sorensen LLC, you agree to engage with respect, integrity, and care. You agree to:

• Participate honestly, respectfully, and in good faith.
• Take responsibility for your own choices, actions, and implementation.
• Communicate in a timely and respectful manner.
• Avoid sharing program materials or private content with others.
• Seek appropriate licensed professional support when needed.

You may not post, share, or engage in content or behavior that is harassing, abusive, threatening, discriminatory, defamatory, sexually explicit, spammy, promotional without permission, or harmful in any way. We reserve the right to remove content, restrict participation, or terminate access for violations of these standards — without refund.

18

Confidentiality

Some programs, sessions, or communities involve personal, sensitive, or private discussion. You agree not to share, disclose, screenshot, record, or distribute another participant's personal information, story, comments, identity, or experiences without their explicit permission.

While we encourage all participants to maintain confidentiality, we cannot guarantee that other participants will do so. Please use discretion when sharing personal information in any group or community setting.

19

Testimonials & Reviews

If you provide a testimonial, review, success story, or feedback about your experience with Callie Sorensen LLC, you grant us permission to use it for marketing, educational, and promotional purposes — on our website, sales pages, social media, emails, YouTube channel, or other materials. We may edit testimonials for length, grammar, or clarity without changing the intended meaning. If you would like your identifying information removed from a testimonial, please contact us at [email protected].

Testimonials reflect individual experiences and do not represent typical or guaranteed outcomes.

20

Privacy & Email Communications

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website or services, you acknowledge that you have reviewed our Privacy Policy.

By joining our email list, downloading a free resource, registering for a masterclass, or providing your email address, you agree that we may send you educational content, program updates, offers, and other communications. You may unsubscribe from marketing emails at any time via the unsubscribe link in any email. We may still send transactional, billing, account, or service-related emails when necessary.

21

Third-Party Platforms & Links

Our services are delivered in part through third-party platforms, including course platforms, scheduling tools, payment processors, video conferencing tools, email providers, community platforms, and social media. We are not responsible for outages, technical issues, privacy practices, security incidents, or changes caused by third-party platforms. Your use of these platforms is subject to their own terms and privacy policies.

Our website and content may also include links to third-party websites or resources provided for convenience only. We do not control or endorse third-party sites and are not responsible for their content, policies, or practices. Your use of third-party resources is at your own risk.

22

Disclaimer of Warranties

Our website, courses, programs, sessions, content, and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Callie Sorensen LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, security, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, secure, complete, or suitable for your specific needs.

23

Limitation of Liability

To the fullest extent permitted by law, Callie Sorensen LLC, its owner, members, employees, contractors, affiliates, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages. This includes lost profits, lost revenue, lost opportunities, lost data, emotional distress, reputational harm, or other losses arising from your use of — or inability to use — our website, programs, sessions, content, or services.

Our total liability to you for any claim arising out of or relating to these Terms or our services will not exceed the total amount you paid to Callie Sorensen LLC for the specific product or service giving rise to the claim in the twelve (12) months preceding the claim. Some jurisdictions do not allow certain liability limitations, so some of these limitations may not apply to you.

24

Indemnification

You agree to indemnify, defend, and hold harmless Callie Sorensen LLC, its owner, members, employees, contractors, affiliates, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses — including reasonable attorneys' fees — arising from or related to your use or misuse of our website, content, programs, or services; your violation of these Terms; your violation of any law or third-party right; your content or submissions; or your conduct in any program, community, or session.

25

Force Majeure

We are not responsible for delays, interruptions, cancellations, or failures to perform caused by events beyond our reasonable control, including illness, family emergencies, natural disasters, acts of God, internet outages, platform failures, cyberattacks, government actions, pandemics, or other circumstances outside our reasonable control. In such cases, we will make reasonable efforts to reschedule, adjust, or otherwise accommodate affected services.

26

Termination of Access

We may suspend, restrict, or terminate your access to any course, program, session, community, content, or service at any time if you violate these Terms, fail to make required payments, share protected materials or login credentials, behave disruptively or abusively, or misuse our intellectual property. Termination does not release you from outstanding payment obligations. Sections relating to intellectual property, payments, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.

27

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [Insert Your State], without regard to conflict of law principles. Before filing any legal claim, you agree to contact us at [email protected] and make a good-faith effort to resolve the dispute informally. If the matter cannot be resolved informally, disputes shall be handled in the courts located in [Insert Your County and State], unless otherwise required by applicable law.

28

Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute will be resolved only on an individual basis. You waive any right to bring or participate in any class action, collective action, consolidated action, or representative proceeding against Callie Sorensen LLC.

29

General Provisions

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

No Waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future. Any waiver must be in writing.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

Entire Agreement: These Terms, together with our Privacy Policy and any applicable program agreements or checkout terms, constitute the entire agreement between you and Callie Sorensen LLC and supersede any prior communications or understandings.

30

Changes to These Terms

We may update or modify these Terms at any time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website, services, programs, or content after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our website and services.

31

Contact

If you have questions about these Terms & Conditions, please reach out:

Callie Sorensen LLC
[email protected]
www.calliesorensen.com